1. General
These terms apply between you as a guest and Donners Hotel. Special terms may apply in certain cases, and you will be informed of these at the time of booking, for example in connection with campaigns, packages, prepaid rates, or group bookings.
2. Booking and Confirmation
A booking is binding once it has been confirmed by the hotel, verbally or in writing (for example via email).
When making a booking, we require your name, contact details, arrival and departure dates, and payment method.
3. Check-in and Check-out
Check-in: from 3:00 PM on the day of arrival
Check-out: no later than 11:00 AM on the day of departure
Rooms are normally held until 6:00 PM on the day of arrival. For late arrivals, please contact the hotel in advance to ensure that your room is retained.
4. Cancellation, No-show, and Early Departure
Cancellation must be made no later than 4:00 PM on the day before arrival, unless otherwise stated at the time of booking.
In case of later cancellation or no-show, a charge equivalent to one (1) night will apply.
If you have booked for a specific period but depart earlier, the hotel has the right to charge compensation equivalent to one (1) night, unless otherwise agreed.
Special cancellation policies may apply for packages, campaigns, prepaid rates, and group or conference bookings. These will always be specified at the time of booking.
5. Payment
Payment is made according to the payment option selected at the time of booking.
The hotel reserves the right to request advance payment in order for the booking to be binding.
6. Guest Responsibility
As a guest, you are responsible for any damage to the hotel’s property, whether caused by you or someone in your party.
You are also responsible for complying with the hotel’s house rules.
Smoking is not permitted in hotel rooms or public areas. Violation may result in a fee for additional cleaning and sanitation.
7. Special Requests
If you have requests regarding accessibility, allergies, special dietary requirements, or other needs, you are warmly welcome to contact the hotel at the time of booking. We will do our best to accommodate your requests.
8. If the Hotel Cannot Provide a Room
If Donners Hotel is unable to provide accommodation as agreed, you are entitled, at no additional cost, to be offered equivalent or better accommodation at the hotel or at another hotel of similar standard.
9. Complaints
If anything does not meet your expectations during your stay, please contact the reception as soon as possible so that we have the opportunity to resolve the matter during your stay.
10. Contact
Donners Hotel
Reception: +46 (0)498 – 20 33 00
Email: info@donnershotell.se
Address: Donners plats 6, Visby